Customer care
Track My Order
Ordered from Ensemble 6 marmites brillantes? Here is how to find out where your order is.
Order number
Phone number used to order
- Order received
- Confirmed by phone
- On its way to you
- Delivered
This order was cancelled. A question? Contact us.
The courier could not hand you the parcel. Contact us to reschedule it.
Your order's steps
- Confirmation: our team calls you to confirm the order, usually the same day.
- Shipping: the parcel goes to the courier within 24 hours of confirmation.
- Delivery: the courier calls you before coming. Allow 2 to 5 working days.
Where to find your order number
It is on the confirmation page shown after you ordered and in the message we sent you. Can't find it? Write to us through our Contact page with your name and phone number.
Nobody called you?
Check that the number you entered is right and that your phone is reachable, then contact us: we will reschedule the delivery.